<iframe src="https://www.googletagmanager.com/ns.html?id=GTM-P46CBCM" height="0" width="0" style="display:none;visibility:hidden"></iframe>
Skip to main content

Help Centre: Restaurants

Heading

 | 

Our restaurants are open in all of our Scottish stores from 26th April.

In addition the following restaurants are open for outdoor seating only: Atherstone, Andover, Ashford, Aylesbury, Birtley, Brighton, Carlisle, Chesterfield, Cirencester, Galton, Gillingham, Gosforth, Hare Hatch, Huntingdon, Kings Lynn, Leicester, Liverpool, Marple, Milton Keynes, Moreton Park, Morpeth, Northampton, Peterborough, Ponteland, Preston, Shenstone, Shrewsbury, Southport, Stratford Upon Avon, Thornbury, Woodbridge, Woodcote Green

All other restaurants remain temporarily closed and will open in line with Government guidance.

Our restaurants operate on a first come, first served basis so there is no need to book a table.

In line with the Government's current guidance, it is compulsory for you to provide your details and refusal will result in refusal of entry to our restaurants.

Yes, we are committed to keeping our customers' data safe and we are required by law to securely hold your data for 21 days before destroying securely.  Please be assured that we have robust GDPR compliance procedures in place.

We will share information with the NHS (or their agents) in line with the Test and Trace requirements. Your data will not be used for any other purpose.

Data is entered into a Dobbies tablet by one of our team members where it is then stored securely in line with the Test and Trace requirements.

In line with Government guidelines our Scottish restaurants are accepting Afternoon Tea bookings from Wednesday 28th April.

We are currently not accepting Afternoon Tea bookings for our restaurants in England, Wales or Northern Ireland.

All our internal dog areas will remain closed, dogs are welcome in our outdoor seating areas.

Food and drink is available to takeaway in all of our restaurants that are open.

We are following the latest Government guidance, all of our team have been provided with face masks, visors and gloves. Our back of house and kitchens areas are operating with smaller teams to help maintain social distancing.

Our team in each restaurant is overseeing the capacity and customer flow.

In line with government guidelines if our restaurant does reach capacity, to avoid you queuing, we will ask you to return to the restaurant at a later time when a table will be available.

We have laid out tables in line with Government guidance to ensure there is a safe distance between tables.

Heading

 | 

We would prefer if you paid by card. 

You'll order your food in the normal way depending on the restaurant, either at our restaurant counter or at your table.  All food will be delivered to your table.  Our team will be on hand to walk you through the journey in store.

A team member will hand you your cutlery when you pay, it will be wrapped straight from the dishwasher.

Outdoor play areas remain temporarily closed and will open in line with Government guidance.

Soft Plays remain temporarily closed and will open in line with Government guidance.

Just ask a team member who will provide cutlery in a sleeve and crockery delivered to them.

Our toilets are open with appropriate safety measures in place.

Yes, we still have a wide range of Gluten Free, Vegan and Vegetarian options available on the menu.

A team member will be able to provide these for you, they won't be on the tables.

No, self service machines are currently not in operation but our baristas are on hand to serve hot drinks.

We've worked with suppliers to put additional steps in place to make sure deliveries are contact free and sanitised.

As well as all of the safety measures highlighted above, all of our restaurants are accredited as AA COVID-19 confident for added peace of mind when visiting.