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Help Centre: Click & Collect

Need some help?

See below to find information to help with your Click & Collect query. You’ll find answers to the questions most commonly asked by our customers.

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There is no extra charge. It's free to Click & Collect.

Our order cut-off time is 4pm for next day collection.

The stores you can currently collect your order from are Aberdeen, Braehead, Cirencester, Dunfermline, Gillingham, Gloucester, Harleston Heath, Huntingdon Keston, Kings Lynn, Morpeth, Northampton, Woodbridge, Woodcote Green. You can view our store locator here.

Currently it is not possible to amend your order. We recommend cancelling your order and placing a new order.

When you arrive, ask a Dobbies team member who will show you how to collect your order. The location of collection points in stores will vary.

We’ll hold your order in store for 72 hours, after which we’ll cancel your order.

We’ll hold your order in store for 72 hours, after which we’ll cancel your order.

We have a carefully selected range of products available to Click & Collect. We're adding products regularly to the Click & Collect range.

If you’re not given the Click & Collect option, the item is not eligible for this type of delivery.

Our collection services are only available on items which can be delivered by a single courier, so heavier items which need two people to carry them won’t be suitable for Click & Collect. Online Exclusives are not available for Click & Collect.

Unfortunately, plants cannot currently be collected from a store via Click and Collect and must be delivered to a UK address.

Payments can be made by Visa, Mastercard, Maestro, Visa Debit, Electron, and American Express.

Please check the opening hours of your chosen location. You can view our store locator and opening hours here.

Please bring your order confirmation, either as an email on your phone or as a printed copy. Please also bring your ID - this can be your payment card, a photocard driving licence or passport.

To help protect you from fraud we will not release an order without confirmation of the order number and seeing the ID associated with the order.

With restrictions lifting, we’re here to help you shop safely. All our stores are adhering to Government guidelines.

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We're happy for someone else to collect your order, but they will need to bring your order confirmation email and order number.

Unless otherwise stated products won’t be packed in bags or boxes.

Gift cards cannot be used to pay for Click & Collect orders.

Yes. Call our Customer Services team on 0131 561 6406 and select option 4. Lines are open Monday to Friday, 10am to 4pm.

Currently it’s not possible to amend your order. We’d recommend you call us to cancel your order. Once you’ve done this you can just go ahead and place a new order.

You’ll find a summary of all your online orders in the ‘My Account’ section of our website.

Sign in to your account and find the order number for the relevant purchase. Make a note of this and bring it to the shop when you collect.

Yes, simply sign in to your account and your discount will be automatically applied.

Club members can collect points on all eligible products. Points will be added to your account within 48 hours of your Click & Collect order being placed.

Dobbies Club points will be added to your account within 48 hours of your Click & Collect order being placed.

Unfortunately, it isn't possible to use these as payment currently.

Please call our Customer Services team on 0131 561 6406 and select option 4, to check that your order has been received. Lines are open Monday to Friday, 10am to 4pm.

We hope you’re happy with your order. If you change your mind or are unhappy with any items, they will need to be returned to store with a copy of your order confirmation email.