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Terms & Conditions

Contact us

We want to make sure you're completely happy with your shopping experience. If you have any feedback then please get in touch

You can contact our Customer Service team here

You can also find answers to frequently asked questions here

Garden centre & online purchases

Making a purchase

Payments can be made by Visa, Mastercard, Maestro, Visa Debit, and Electron

When placing your order, you will be asked to provide your card details for payment. Please note that at this point this is a pre-authorised transaction only and payment will not be taken from your card until we are ready to dispatch your order, or any individual items contained in that order if you are receiving more than one delivery per order

In addition to the total amount charged for your order, we will hold a £1 pre-authorisation amount for up to 5 days. This will be refunded once your payment is complete

In most cases, your order will be prepared for dispatch shortly after placing your order and in this instance, payment will be taken from your card at the same time

Out of stock and busy periods

If we encounter any delays to your order or if the item you have ordered is out of stock, we will let you know as soon as possible. We will provide you with an estimated delivery date once the order is confirmed. If we cannot provide you with this, you will be offered a full refund if you have already paid by card

Whilst we make every effort to deliver your goods as quickly as possible, during busy periods this may take longer than we would like

Delivery

All orders are dispatched via courier delivery service. Our couriers will deliver to the address stated on your order

Proof of delivery is in place with all orders and this means that we will need a signature accepting the delivery. In the event that we are unable to deliver, a card will be left with instructions to arrange redelivery

In the unlikely event that delivery cannot be made on two occasions, the goods will be returned to Dobbies and a further charge may be payable to have the goods re-dispatched

Delivery of restricted items

Some of the products that we sell can be unsafe or dangerous to children. All goods must be signed for on delivery by an adult aged 18 or over

Our responsibilities to you

We sell products for your personal use in your home or garden.  Some of these carry certain safety risks and must be used with caution and as advised in the accompanying product notes

That said, we do accept liability for any losses in the event of personal injury, proven to be as a direct result of our negligence

However, all other losses, direct and indirect, are excluded

In our discretion, you may be refunded the price you paid for the product in the event of any complaint.  Please refer to Refunds section

Sale

Offers are subject to stock availability and not valid in conjunction with any other offer

PLANT SALE

The plants in our sale are reduced in price as they are nearing the end of their season, so the online images may not fully reflect their current condition. However, the plants are still healthy and should bloom beautifully next season

Pricing and descriptions

We have taken care to describe and show products as accurately as possible. Despite this, products may vary from their descriptions. If there is anything that you do not understand, or if you wish to obtain further information, please contact customer services here

If there is a difference between the price for a product in the Dobbies store and the Dobbies website, you will be charged the price on the Dobbies website. The price offered in respect of a product on the Dobbies website may differ from the price offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on the Dobbies website

If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy

All prices are inclusive of any VAT payable unless otherwise stated

The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout

little dobbies free plant offer 

To be eligible for the little dobbies free plant offer, participants must have an active Dobbies Club or Club Plus membership and have provided a valid email address 

This offer is only available in little dobbies stores – Cheltenham, Chiswick, Clifton, Richmond, Stockbridge and Westbourne Grove. A valid membership card must be used when making an eligible purchase and cannot be applied retrospectively 

Qualifying plants equal a value of £10 or more before any discounts are applied  

Once 3 qualifying houseplants have been purchased, a voucher for your free plant (worth up to £14.99) will be emailed to your email address within 72 hours of your purchase 

Voucher cannot be used as part-payment towards a houseplant priced over £14.99 and cannot be used to purchase multiple lower value houseplants 

Voucher is valid for a single transaction only and must be redeemed before the expiry date along with a valid membership card 

Dobbies community Christmas trees

  • Entrants must be UK resident, and the community group applying must be based in the UK, within 20 miles of a Dobbies store

  • An adult over the age of 18 must complete the entry form 

  • Only one entry per category will be accepted per group. Multiple entries from the same group will be disqualified

  • Closing date is 5pm on 6 November 2024. Entries after this date will not be accepted

  • There is no cash or alternative prize available

  • No tree decorations will be provided 

  • This competition is not open to Dobbies’ colleagues or their immediate family

  • By entering this competition, you give us permission to use your name and other information shared in your submission for the purpose of promoting Dobbies Community Christmas Trees in press, social media and online. Your contact details will not be published

  • Any personal data submitted by you will be used solely in accordance with current UK data protection legislation. Please see our Privacy Policy for details of how personal data may be processed 

  • A full list of participating Dobbies stores is below and is subject to change (at Dobbies sole discretion):

Decorate a tree with Dobbies

  • Entrants must be UK resident, and the community group applying must be based in the UK, within 20 miles of a Dobbies store

  • An adult over the age of 18 must complete the entry form

  • Only one entry will be accepted per group. Multiple entries from the same group will be disqualified

  • Closing date is 5pm on Friday 8th November 2024. Entries after this date will not be accepted

  • All entries will be reviewed by the Dobbies’ team and their decision is final.  No correspondence regarding that decision will be entered into

  • The winning community group will be invited into their local Dobbies Store to attend Christmas Shopping Night on Thursday 21st November and must be available on that date

  • The decorated Christmas Trees will remain in the Dobbies store for our customers to enjoy and there is no cash or alternative prize available

  • This competition is not open to Dobbies’ colleagues or their immediate family

  • By entering this competition, you give us permission to use your name and other information shared in your submission for the purpose of promoting Dobbies in press, social media and online. Your contact details will not be published

  • Any personal data submitted by you will be used solely in accordance with current UK data protection legislation. Please see our Privacy Policy for details of how personal data may be processed

  • A full list of participating Dobbies stores is below and is subject to change (at Dobbies sole discretion):

Social media

Social media competitions
  • 1. Dobbies social media competitions are run across Dobbies official social media profiles only:
  • 2. The competition prize and end date information will be as stated within the social media posts
  • 3. Entries are only open to United Kingdom (UK) residents aged 18 or over at the time of entry
  • 4. Competitions are not open to team members (or members of their immediate families) of Dobbies
  • 5.  Only one entry per person is allowed
  • 6. Dobbies reserves the right to amend the competition end dates or to end a competition without prior notice at any time
  • 7. Automated entries, bulk entries or third-party entries will be disqualified
  • 8. No responsibility can be accepted for entries that are not received for any reason
  • 9. If you win the competition, we will notify you via an on-post comment and ask for your contact via a direct message to one of the accounts listed above. This request will be addressed from one of the above pages only. Please note that Dobbies do not operate other accounts within those platforms. Prizes will be delivered by email or by post
  • 10. If we cannot contact you or you do not respond within one week, Dobbies reserve the right to offer the prize to another competition entrant
  • 11. Prizes cannot be transferred to another person
  • 12. Prizes are non-refundable and cannot be exchanged for cash, tickets or services.
  • 13. Dobbies will only process your personal information as set out in our Privacy Policy available here
  • 14. By participating in a competition run via Dobbies’ social media platforms (Facebook, Instagram, Twitter), participants confirm they have read, understood and agreed to these terms and conditions
  • 15. Whenever you submit an image as part of a competition entry, you give Dobbies permission to reuse imagery across their channels

Dogs at Dobbies

  • 16. As well as the T&Cs stated above, all imagery submitted must adhere to our safety rules – dogs must not be in trolleys or on restaurant seats
  • 17. If there is no suitable imagery Dobbies reserves the right to pool prizes for a later date
  • 18. Unique photo must be taken within the competition month to be entered

Dobbies reserves the right to offer a different prize to the same monetary value should the initial prize become unavailable

Restaurant

Festive 2 course lunch

Terms and conditions: Includes Christmas lunch or Vegetarian Christmas lunch plus your choice of Christmas pudding or reindeer cheesecake. Offer available 7 days a week from midday until 3pm. Meals are subject to availability. May not be used in conjunction with any other offer promotion or discount. Offer valid in Dobbies Restaurants with exception of Andover, Antrim, Altrincham, Beaconsfield, Gloucester, Gosforth, Harlestone Heath, Huntingdon, Hungerford, Inverness, Kings Lynn, Keston, Lelant, Marple, Pennine, Reading, Stratford upon Avon, York

Over 60s

Terms and conditions: One main course from the lunch menu plus a slice of cake. £2 supplement applies to fish & chips.  Offer available Monday to Thursday from midday until 3pm. Meals are subject to availability. Ask in store for details. May not be used in conjunction with any other offer promotion or discount. Offer valid in Dobbies Restaurants with exception of Beaconsfield, Hungerford, Keston, Andover, Lelant, Marple, Reading, York & Anchorwood

Kids Eat Free

Terms and conditions: One free kid’s meal or breakfast (from the children’s breakfast or lunch menu) per adult traditional or vegetarian breakfast or main course lunch purchased. Offer available every day from 12 noon until 3pm (breakfast only until 11.30am), in line with breakfast & lunch serving times. £1 supplement applies to kid’s roast dinner on Sundays.  Meals are subject to availability. Ask in-store for details. May not be used in conjunction with any other offer promotion or discount. Offer valid in Dobbies Restaurants with the exception of Beaconsfield, Hungerford, Keston, Andover, Lelant, Marple, Reading, York & Anchorwood

2 for £14 traditional breakfasts

Terms and conditions: Two traditional or vegetarian breakfasts.  Offer available every day until 11.30am. Regional variations of the food items included may vary by region.  Meals are subject to availability. Ask in store for details. May not be used in conjunction with any other offer promotion or discount. Offer valid in Dobbies Restaurants with exception of Beaconsfield, Hungerford & Keston

Soup & sandwich

Terms and conditions: Soup of the day & a cheese, ham, egg or tuna sandwich.  As part of this offer soup is not served with croutons or bread, the sandwich bread is limited to white, grain or no gluten bread only and excludes any side salad.  Offer available every day from 11.30am until 3pm.   Meals are subject to availability. Ask in store for details. May not be used in conjunction with any other offer promotion or discount. Offer valid in Dobbies Restaurants with exception of Beaconsfield, Hungerford & Keston

2 for 1 cream scones

Terms and conditions: Two plain or fruit scones.  Offer available every day after 2pm.  Scones are subject to availability. Ask in store for details. May not be used in conjunction with any other offer promotion or discount. Offer valid in Dobbies Restaurants with exception of Beaconsfield, Hungerford & Keston