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Delivery information

During this period of exceptionally high demand, courier deliveries may experience delays. We are working hard to ensure that we continue to meet the demands of all our customers in the safest possible manner. We thank you for your support and understanding.

We deliver a selection of products to UK addresses with free delivery for orders over £39*. Gift cards are delivered separately for £2 - see below for details. *Excludes in-store purchases to takeaway.

 

Some products are delivered direct from our suppliers, if this is the case, delivery information and cost is shown during checkout.

Standard delivery

With the exception of orders for Two Person Delivery or Supplier Direct Delivery, we offer the following service:

  • Orders placed after 1pm will usually be dispatched the following working day. Therefore orders placed on a Friday afternoon will be dispatched on Monday. Once dispatched, orders should be received within 7 working days, unless otherwise stated on the product page.
  • Orders for delivery to offshore islands and parts of the Highlands can take a day or two more. Please contact us for further details.
  • We aim to deliver to UK mainland addresses from Monday to Friday between 8am to 6pm unless otherwise stated.
  • Depending on the parcel carrier we use, you will receive
    • either an email or text the evening before the first delivery is attempted, and again on the day of delivery with an anticipated time slot.
    • an email on the day of delivery to confirm you will get a delivery that day

Supplier direct delivery

Large or heavy items which are not available via our "Two Person Delivery" service, or specialist items such as flowers, will be dispatched directly by our supplier. The arrangements vary from supplier to supplier and item to item, so please check the specific delivery information and any associated costs on the relevant product page.

Typical delivery times:

Supplier Typical delivery time
AFK Marketing 28 working days
Dibleys Nurseries 5-8 working days
Handy 21 working days
Hedstrom 5-8 working days
Kelkay 21 working days
Plantworks (Empathy) 7 working days
Rowlawn 21 working days
Thompson & Morgan 7 working days
Vegepod 7 working days

Restricted postcodes

Regrettably, we are unable to offer some products to customers in BT, JE, and GY postcodes (Northern Ireland, Jersey or Guernsey) at the moment.

You'll see this in your basket at the checkout stage if the particular product is restricted.
 

Gift cards

We deliver gift cards to UK postcodes for a standard charge of £2.
Wyevale Garden Centres gift cards can now be redeemed in any Dobbies Garden Centre.
Simply take your gift card to any Dobbies Garden Centre and present it at the till when making your purchase.
Click here to find your nearest Dobbies Garden Centre.

International delivery

We do not offer a delivery service to addresses outside the UK.

Christmas Delivery

Deliveries will be affected during the busy festive period. 

If your order is dispatched by Dobbies:

Orders dispatched by Dobbies must by placed by 12pm midday on 19th December for Christmas delivery. 
Orders placed after this date cannot be guaranteed for Christmas. 

There will be no deliveries made on the 25th December, 26th December or 1st, 2nd and 3rd January.


If your order is dispatched direct from our suppliers:

Our suppliers operate various delivery methods and have varying cut off times for guaranteed Christmas delivery. 

Delivery information is detailed on the “Delivery and returns” section on product pages. 

 

How to determine if your order is dispatched direct from our suppliers:

  • Our product page details this in the "Delivery & Returns" section if it is dispatched by one of our suppliers. 
  • On the basket page of your order, product shows “Dispatched by: Supplier” if it is dispatched by one of our suppliers. If it says "Dispatched by: Dobbies", then your order is dispatched from Dobbies directly.

Please see the table below detailing cut off times and when deliveries will resume. 
 

Supplier Last order date for Christmas delivery Date when deliveries resume
AFK Marketing 6th December 4th January
Dibleys Nursery 20th December 5th January
Handy

17th December

4th January
Hedstrom 21st December 3rd January
Kelkay 15th December 4th January
Rolawn 13th December 5th January 
Thompson & Morgan 20th December 4th January
Vegepod  20th December 4th January
PlantWorks (Empathy)  22nd December 3rd January
The Little Botanical 17th December 4th January

Dobbies Plant Fulfilment

20th December  3rd January
Dobbies DC 19th December  December 29th (No orders dispatched 1st, 2nd or 3rd January)