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Product recalls

Safety is our highest priority, so on this page you'll find details of any products which have been recalled either by us or our suppliers in case of an issue with quality or safety.

Products being recalled:

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Calor – 4.5kg Butane Cylinders

 

A small number of Calor 4.5kg Butane cylinders have been found to release gas from the valve when it is in the open position and connected to the customer's appliance/regulator. 

 

Please note, there is no safety issue as long as the valve is closed.

 

If a release of gas is detected whilst the cylinder is in use, then immediately close the valve, disconnect the cylinder from the appliance/regulator and fit the cap to the valve outlet.

 

We advise all of our customers with a 4.5kg cylinder purchased since 2017 to check it in order to rule out any safety issues. Please check your bottle using the simple 3 step process in the notice attached. 

 

We want to thank the affected customers for your co-operation and apologise for any inconvenience caused.

 

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Mango & Passionfruit Cheesecake or Chocolate & Almond Torte

While the puddings themselves are fine, a few of the boxes have been mixed up, so the allergens declared on the back label may not be accurate.

 

The Chocolate & Almond Torte contains Nuts (Almonds) and Soya, and the Mango & Passionfruit Cheesecake has Wheat Gluten, which will not be declared on the back label.

 

The puddings are very different visually so please check your puddings to ensure they are correct and if so, they are perfectly safe to enjoy.

 

If you have any concerns or for a full refund, please call 01732 759010 or visit your local COOK shop.

 

We want to thank the affected customers for your co-operation and apologise for any inconvenience caused.

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STIHL Gloves

 

STIHL has learned that these four types of gloves may not meet the legal limits for polycyclic-aromatic hydrocarbons (PAH). A high concentration of PAHs is considered harmful to health and wearing potentially contaminated gloves poses a risk to the user.

What to do

Return to store

You can return the product to any store. Please provide your receipt and we will issue a full refund.

Find your local store

Customer service

If you are concerned or would like advice please call our customer service team on 0345 266 8010