Approved supplier delivery & returns

Festive delivery update: Please note that Friday 19th December will be the last day we dispatch any home delivery orders prior to the Christmas holidays. From this we kindly ask that all home delivery purchase orders are emailed to Sales Office by 10am Thursday 18th December. This will give enough time to get the orders onto our system and contact the customers to book in the delivery for either Tuesday 23rd December or Wednesday 7th January onwards (as the UPN pallet network is closed between Christmas Eve and 4th January). Please note to receive delivery on the 23rd December the customer will need to make sure they answers our calls made on the 18th to book. Any purchase orders that are received after 10am Thursday 18th December the next delivery date offered to them will be 7th January onwards. Our offices will close on Christmas Eve and not re-open till Friday 2nd December, therefore all home delivery purchase orders/queries received during this time will be responded to on our return to the office on the 2nd.

10 - 14 working days.

Full details at https://www.dobbies.com/delivery-information/altico.

Full details at https://www.dobbies.com/delivery-information/altico.

Festive delivery update: Final day to place orders will be on the 16th of December, the last delivery of 2025 will be on the 19th of December. When we return for 2026, deliveries will resume from the 5th of January onwards.

7-10 working days.

Forest aim to deliver between 7 to 10 working days. Please note deliveries to Scotland can take 5-10 days more than the advertised lead time.

Approximately 48 hours before delivery you will receive a 4-hour time slot via Text message. You can respond to this text and we welcome any helpful delivery instructions to ensure a successful delivery.

On the morning of delivery, you will receive an updated 2 hour ETA via email, this will also have a live tracking link for you to track the drivers progress. Upon arrival the friendly driver will deliver your order to a safe place of your choice as long as it is a reasonable request and it is safe to do so within your exterior property or Garden. Please ensure they have unrestricted access, which does not involve passing through your home or garage. We would not risk damaging your property to an unsafe location.

Please note: Some items are hand built to order in the UK and lead-times for these products are 3-4 weeks, you will be notified in the basket at checkout stage if your item has a longer lead time.

Forest also offer an installation service on selected products. After you have booked in your delivery, you will be contacted separately to arrange a suitable installation date. This will usually be carried out by Forest's expert fitting team. However, depending on your location or purchase, a third-party company may be used.

Some products, such as the Vale Greenhouses, Gazebos and Retreat Sheds, offer installation on the same day as delivery. For most products, however, delivery and installation will be arranged separately. Installation is typically within 7-10 days of delivery, however at certain times of the season and depending on postcode this can increase to 3-4 weeks.

A return for an supply only goods can be instructed up to 28 days after the date of delivery, as defined by the Consumer Rights Act 2015. Product must be unassembled and in original packaging.

3-5 working days.

Handy deliver within 3-5 working days after order has been received. Please be aware that for larger items Handy uses a 2-person delivery method. This means they will contact you within 5 working days to arrange delivery.

Any returns must be unused and in original packaging. Please note, a collection charge may apply for returns.

Festive delivery update: Last delivery day this year will be December 19th. Our first delivery day of 2026 will be the 6th of January.

2-10 working days.

HarrowdenTurf will contact you directly to book in your delivery. Turf should be layed immediately upon delivery therefore you should only arrange for turf to be delivered on the day you intend to lay it. Reducing the amount of time turf is stored significantly reduces any potential problems that may arise.

Turf is delivered direct to your home by a pallet courier that primarily uses rigid trucks that are designed to reach the majority of UK addresses. However, it is possible that your turf delivery could be made on a larger vehicle. If you think this could be an issue, or you have any delivery restrictions which could affect the delivery, please get in touch before placing your order.

No returns as live product.

Festive delivery update: last order date has now passed. Office will be closed from 24th December until 5th of January 2026. Deliveries will resume 6th January 2026.

5-14 working days.

Customer service team will contact you prior to delivery to discuss your precise location so we can plan a smooth experience for you.

Customers can request a collection of a product if the request is received by HEX Living within 28 days of delivery. The product must be returned as sold, no assembly or preparation (painting, etc) having been attempted and complete product is in its original packaging. Please note a collection charge may apply plus any additional surcharge.

Festive delivery update: We will be closed from midday 24th December until 5th January, no deliveries will be made by any carriers during this time. The last order date for delivery before Christmas will be 10th December.

10 working days.

Deliveries to Northern Ireland could take longer than 10 working days, once the product arrives at the local carrier depot in Ireland, the carrier will contact you to arrange a delivery date.

Keter aim to deliver within 10 working days, additional transit time may be required for remote areas.  The carrier will contact you to schedule a delivery date, and on the day of delivery a 4 hr timeslot will be provided by SMS/Email. Deliveries must be signed for. Delivery is to the outside of property only, given clear and unrestricted access. Please check your delivery before installation commences.

Damaged or missing parts of the product need to be reported within 14 days of delivery.

All returns should be in the original packaging.

All items are sold on a self assembly basis, please check the item before commencing the build. In the event of an issue our teams can help.

In the event of a part being damaged or missing please contact Keter Consumer Services at CSUK@Keter.com or 0121 506 0008 Option 2 then Option 2 within 14 days of delivery.

Festive delivery update: Please be advised that our office & warehouse will be closed for the Christmas and New Year holidays from 25.12.2025 and will reopen on 02.01.2026.

To ensure your orders are processed and delivered in time for Christmas, please take note of the following cut-off dates: 

 Pre-Order Cut-Off Date for DD orders: 18.12.2025

Final Dispatch Date: UK Mainland 18.12.2025 

Orders placed after the above dates will be processed upon our return in the new year.

3-5 working days.

Normal delivery within timeframe.

Any returns must be unbuilt, in original packaging.

Festive delivery update: Last Guaranteed Despatch Date for Christmas Delivery: Friday 19th December. Normal Despatch, but can’t guarantee delivery: 22nd and 23rd December. Office Closes: Tuesday 23rd December at 16:00. Office Re-opens: Friday 2nd January at 08:30.

3-4 working days.

Normal delivery within timeframe.

The buyer is responsible for the costs of returning goods to the company unless the company accepts responsibility (faulty). The buyer must cover transport, testing, and other related costs.

Festive delivery update: B2C – The cut off is the 18th of December for orders. We will reopen on 2nd January for ordering, with the earliest delivery date of 5th. Please note there will be a large backlog of orders so please allow an additional 2 working days.

3-5 working days.

Any returns must be unused and in original packaging

Festive delivery update: Last Order Date for Guaranteed Delivery by Christmas: 19 Dec. Last Shipment Date: 23 Dec. Date Shipments Restart: 5 Jan

10 working days.

10 working days for most, 14 working days for Gothic arches as these are made to order. Phone number is required.

Any returns must be unbuilt, in original packaging, otherwise a charge may apply. The buyer is responsible for the costs of returning goods to the company.

Festive delivery update: The last order date for delivery before Christmas will be 18th December. We will be closed from midday 24th December until 5th January, no deliveries will be made by any carriers during this time.

3-5 working days.

Normal delivery within timeframe.

https://www.plumplay.co.uk/pages/returns

Festive delivery update: We will be closed from 12pm 19th December to 8.15am 5th January. The last order date for Pre Christmas delivery is – 12th December. There will be no deliveries between 22nd Dec to 5th Jan.

7 working days.

Delivery for products with included assembly is 15 working days from the date of your order.

Please note: most Rowlinson products are self-assembly, unless otherwise stated.

Deliveries are made Monday to Friday, between 8am and 6pm (no specific time can be given.) Customers must be available to check and sign for delivery.

Delivery will be made to the near point that is adjacent to the road and clear of obstruction. Carriers will not move product around or through the property.

It is important that you provide at least one telephone number at the checkout as some of our carriers will only contact you via this method to arrange a suitable delivery date. Please note, not all the carriers can give specific time slots. When the carrier contacts you, they will ask about any access issues. Usually if a bin lorry can gain access, then so can our carriers’ largest delivery vehicles.

If you have chosen our assembly service, you will always be contacted prior to delivery to arrange a suitable time for your item to be delivered and assembled.

Any delivery date and time you are given can only be an estimate. There can be several factors that affect the delivery that are beyond our control and that of our partner carriers.

Customers can request a collection or exchange of a product if the request is received by Rowlinson Garden products within 28 days of delivery. The product must be returned as sold, no assembly or preparation (painting, etc) having been attempted and complete product is in its original packaging. Rowlinson require written confirmation (email) from the retailer for any collection, exchange or order cancellation. Please note a collection charge may apply plus any additional surcharge.

Festive delivery update: Palletised deliveries: 11th December. All other couriers: 14th December. Will be closed from 22nd December to 2nd January. Orders placed between 15th December and 2nd January are expected to be processed and dispatched on week commencing 5th January 2026.

3-5 working days.

A telephone number will be required for the courier use only, courier will ring to arrange delivery.

Zest use multiple couriers for delivery and collection, depending on the item size and weight. Please click here for further information.

Zest will contact you prior to delivery to explain how your item will be delivered.

Returns are free if faulty, however collection charge will accur if customer changes mind.