Pallex deliveris
What to expect:
- Delivery will be booked in by email or telephone.
- Goods will be delivered on a pallet. We advise customers to ensure they are happy with the goods prior to disposing of the pallet, as any collections will need to be re-palletised.
Important information regarding delivery of palletised goods:
Deliveries by Pallex are kerbside delivery as standard due to the large size of the products which makes it harder to deliver directly to the door or inside a home.
Deliveries will be made on a 7.5 tonne vehicle.
Please convey any access restrictions to the Zest team before confirming any orders.
Failed deliveries due to access restrictions will incur a failed delivery charge.
What is kerbside delivery:
Kerbside delivery means that items will be delivered to the nearest kerbside at the address specified.
The driver will position the vehicle as close as possible to the delivery address and unload the palletised goods to a spot on the kerbside that is safe and keeps the pallet secure. This is to ensure the safety of the driver, the customer and the general public.
Pallets will be loaded safely from the truck to the ground by the drivers using a tail-lift, pallets can be mavouvered onto the customers driveway where ground conditions allow.
Please note:
The driver will not be able to move goods further than the pallet trolley permits, and will be unable to manouver over grass, steep hills, gravel driveways or unusual conditions.
Things to consider when using kerbside delivery:
- Local time restrictions for delivery vehicles in the kerbside delivery spot.
- Areas close by that cannot be accessed by 7.5t delivery vehicles, such as pedestrian-only zones.
- The surface of the road and the pavement in your kerbside area – the ground needs to be hard and even.
DX deliveries
Type of service:
2-man delivery service to "room of choice"
What to expect:
- SMS delivery notification with tracking number sent to consumer with an option to select an alternative date by following the link in the text.
- SMS sent the evening prior to delivery (c.18:30 hrs) with an estimated 2 hour time slot and a link to live tracking. Any updates to delivery times can be viewed via the tracking link only, no further texts will be sent.
- Delivery crew will call when 30–60 minutes away to ensure consumer is available.
To note:
Failed deliveries due to recipient not being available will be charged at cost rate.
DX will make 2 delivery attempts before returning goods to Zest.
Return Shipping costs will be charged at cost rate.
DX collections
We will arrange for DX to collect goods from your customer’s address. The local courier will bring return shipping labels.
Please confirm:
- Collection address
- Contact telephone number
- Number of packages to be collected
Goods will need to be re-packaged ready for the courier to collect. This can be bin-bags or similar, it does not need to be the original packaging but does need to be secure to ensure parts do not fall out in transit and also provide a surface for the courier to fix the label to.
What to expect:
DX will send a text with a phone number to the customer to call in order to book the collection in. 3 attempts to contact customer will be made before the collection is cancelled off.
To note:
Failed collections due to customer not being available or goods not being ready will be charged at cost rate.
Parcelforce deliveries
What to expect:
- SMS with tracking sent on day of dispatch.
- SMS on day of delivery with approximate 1 hour window – Enhanced tracking available via the Parcelforce App.
To note:
3 delivery attempts will be made before the goods are returned to Zest. Some rural locations will be serviced by Royal Mail. In these instances, tracking will still be available, but in-flight notifications and updates will not.
Parcelforce collections
We will arrange for Parcelforce to collect goods from your customer’s address. The courier will bring return shipping labels.
Please confirm:
- Collection address
- Contact telephone number
- Number of packages to be collected
Goods will need to be re-packaged ready for the courier to collect. This can be bin-bags or similar, it does not need to be the original packaging but does need to be secure to ensure parts do not fall out in transit and also provide a surface for the courier to fix the label to.
If your customer cannot keep the original collection date, they can call Parcelforce collections on 03448 00 44 66 to rearrange.
To note:
Failed collections due to customer not being available or goods not being ready will be charged at cost rate.
TNT deliveries
What to expect:
- Delivery will be attempted once. If delivery was not successful, the driver will leave a card and if no response within 3 days, consignment will be returned to Zest.
- If your customer requests for the goods to be left in a safe place, they will need to complete a release form, available from the Zest team.