Book with Confidence

Flexibility to amend your booking

You can change your event date and/or time up to 2 days before it starts (subject to availability).

• if you need to make changes more than 3 days in advance, please use the link in your confirmation email
• if you need to change your booking between 2 and 3 days before your event, please contact our Customer Service team  here

Cancellations

We understand that sometimes plans change and so you will receive:

• a full refund if you cancel more than 3 days before the event
• a Dobbies gift card, which can be spent in-store, to the value of your booking if you cancel between 2 and 3 days before the event
• a full refund if Dobbies cancels your event

Please note: we are unable to offer a refund or compensation if you cancel within 2 days of the event or do not attend. 

These terms to not apply to our Children’s Soft Play Parties.
For relevant terms and conditions regarding Children’s Soft Play Parties, please click here.