To offer you an extended range, including specialist items, Dobbies arrange for certain products to be delivered direct by our approved suppliers. Delivery in these cases will be managed directly by them, but we will do whatever we can to assist you in the event of any concerns.

Carriers will contact the customer prior to delivery to confirm details and agree a suitable delivery date. Rowlinson delivers to Mainland UK only, you'll see in your basket at the checkout stage if your postcode is restricted. Delivery will be made to the nearest point that is adjacent to the roadway and clear of obstruction, carriers will not move product around or through the property. Customers must be available to check and sign for delivery or advise the carriers of a safe place.

Rowlinson deliver within 7 working days after order has been received.

Delivery is free for orders over £50 (£5.95 otherwise).

If your order is overdue, damaged in transit or you have a query about your order, please contact Dobbies Customer Service team.

Returns: Customers can request a collection or exchange of a product if the request is received by Rowlinson Garden products within 28 days of delivery. A collection charge may apply plus any additional surcharge detailed above. The product must be returned as sold, no assembly or preparation (painting, etc) having been attempted and complete product is in its original packaging. Rowlinson requires written confirmation (email) from the retailer for any collection, exchange or order cancellation.

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