Latest Updates
We continue to follow Government guidance and regional guidelines across the UK. For all garden centres and restaurants that are open, social distancing measures remain in place.
The safety of our customers and team members remains our priority.
Garden centres & restaurants
England
Garden centres: Open
Restaurants: Outdoor dining in selected stores
Soft play: Closed
Northern Ireland
Garden centres: Closed
Restaurants: Closed
Soft play: Closed
Scotland
Garden centres: Open
Restaurants: Closed
Soft play: Closed
Wales
Garden centres: Open
Restaurants: Closed
Soft play: Closed
Events
If you have already booked an event then we will email confirmation of any changes and you will receive a full refund for your booking.
Attractions
Anker Wood: in line with Government guidance, Anker Wood is now temporarily closed until further notice.
Edinburgh Butterfly World: in line with Government guidance, Edinburgh Butterfly World is now temporarily closed until further notice.
Online delivery
Online delivery is still operating however please be aware that delivery times may be extended as both our team and our suppliers adapt to new ways of working in order to stay safe. We apologise for any inconvenience this may cause you.
Customer Service
Our Customer Service team are working remotely and operating reduced hours with phone lines open Monday – Friday, 10am – 4pm.
There may be a longer delay in us responding than usual and we ask for your patience as we work through a high level of contacts.
FAQs
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You are able to redeem your hot drinks at our takeaway service. Unused hot drinks will be honoured.
We’re sorry that you can’t enjoy your birthday treat at the moment. We will honour your birthday treat and we’ll provide a further update.
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We’re sorry that your event has been cancelled. Our Customer Service team are busy working on the large number of cancellations that need to be processed. Please bear with us over the coming days and we will provide full details on what happens next.
Our soft play facilities are temporarily closed. We will provide a further update when our restaurants re-open.