Can I bring my dog to your stores?

During September 2016 Dobbies were pleased to introduce our Dog Friendly policy welcoming well behaved dogs into our Garden Centres (a link to the policy is shown below).  This has proven very popular with our customers and their dogs.  At the time of introducing this policy we had taken guidance from our Environmental Health Officer on how this policy should operate.  They were very clear that only assistance dogs should be allowed in our Restaurants and Farm Shops.  By law, dogs are not allowed to be near food preparation.  The guidance we received stated customers should not take their dogs through the Restaurant or Farm Shops, if a customer wishes to sit with their dog then they are welcome to use the outside area of our restaurants.

Read our dog friendly policy

 

Additionally, the EHO advised our trolleys should not be used to transport dogs around the Garden Centre.  This is for hygiene reasons as the same trolley can then be used by another customer who might place food in the trolley.

 

We do hope customers appreciate that our policy is designed to balance between Dobbies wanting customers to bring their dogs to our stores and ensuring we are complying with the appropriate guidance designed to support all customers.

 

We continue to listen to our customers feedback and review this policy to ensure its intentions are achieved and work for the majority of our customers, while being within the appropriate guidelines.

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