I have lost my Dobbies Club or Club Plus card, how do I get a replacement?

You can request a new card using our Members Hub.  The card will be sent to you within 10 working days.  When the replacement card is requested, your new card number will be generated immediately so you can take a note and use that to carry on receiving your many member benefits until the new card arrives.

If you have registered for the portal please use the link below (this also takes you to the reset password link if you can't remember your password):


Ways you can use the Member Hub:


  • To update your personal details (Bank details will have to be updated by our Customer Service team)
  • To request a replacement card
  • To view your points earned
  • To renew your membership
  • To view and update your marketing preferences