Terms & Conditions


1. These terms and conditions, in conjunction with the Dobbies privacy policy, are applicable across the Dobbies Rewards scheme and any participation is considered as acceptance. Additional terms and conditions may be in place for optional elements of the scheme, examples of which include, but are not limited to, prize draws and competitions. Members participating in the optional elements of the scheme will be considered as having accepted the additional terms and conditions.

2. To be a member of Dobbies Rewards you must be aged 18 or over and be a resident in England, Scotland, Wales or Northern Ireland.

3. Only one named member per membership is allowed.

4. To have a Dobbies Rewards membership card you must supply us with your home address. You will receive your membership pack at this address within 5 working days.

5. If you supply us with an email address you are consenting to receiving marketing material from Dobbies Rewards. Dobbies will not pass on your personal details to any third party except where we have your permission, where we are required to do so by law and to contracted companies who provide a service to us. For full details on the Dobbies Privacy Policy please visit dobbies.com

6. To set up a Dobbies.com account you must have an email address. Only one email address can be registered to an account.

7. A Dobbies Rewards membership is valid for one year from the day of purchase and your Dobbies Rewards card can be used in any Dobbies store and online at Dobbies.com. Members must register their Dobbies Rewards membership card online to be eligible for all member benefits online.

8. Your Dobbies Rewards membership card can only be used by the named and registered member. It cannot be transferred or copied and must be presented at the point of purchase in store or be entered online to qualify for discount and reward points.

9. Your Dobbies Rewards card must be presented when returning any goods allowing us to credit/debit the appropriate points from your card.

10. The Dobbies Rewards membership card is issued by and remains the property of Dobbies Garden Centres Ltd who reserves the right to terminate the scheme without prior notice and/or, on reasonable grounds, withdraw or cancel any Dobbies Rewards card that they feel have been subject to abuse or attempted abuse.

11. Dobbies Rewards discounts and exclusive member offers may not always be valid in conjunction with other discounts, offers or promotions.

12. Any promotional vouchers linked to Dobbies Rewards are non-transferable and are valid only for use with the card holder. As such they cannot be sold or transferred for any monetary gain.

13. Dobbies Garden Centres Ltd reserve the right to alter or delete any of the Dobbies Rewards benefits or points at any time without prior notice.

Direct Debit

14. To sign up for Dobbies Rewards membership by Direct Debit you need to have a valid email address. If you do not have an email address you can still join by making a one off payment of £12 either by cash, credit/debit card or by Dobbies gift card in store or online at dobbies.com

15. If you would like to buy a Gift membership we are unable to set this up as a Direct Debit. You can purchase this by making a one off payment of £12 either by cash, credit/debit card or by Dobbies gift card in store or online at dobbies.com

16. By signing up to Direct Debit we will take a payment of £10 from your nominated bank account within 14 working days of the application being submitted and then annually on the purchase date thereafter.

17. Unfortunately we are unable to cancel your Direct Debit until after the first payment has been taken. Please note as a Direct Debit member you are covered by the Direct Debit Guarantee.

Member Discount

18. Members benefit from a 10% discount on plants, bulbs and seeds (including grass seed) all year round. The member discount is also applied to reduced and marked down plants, bulbs and seeds.

19. The member discount is applied at the checkout in store when a valid Dobbies Rewards card is scanned. If your membership card is registered to an online Dobbies account the discount will automatically be applied at the online checkout.

20. If you have not registered your membership card online and input your card number your discount will also be applied.

Hot Drinks

21. Dobbies Rewards members benefit from 2 hot drink credits each month for the year of valid membership.

22. Two credits per month will be added to your membership card and can be redeemed against hot drinks at any Dobbies restaurant. Please note hot drink credits cannot be redeemed at third party restaurants.

23. Please note seasonal hot drinks, cold drinks and luxury/deluxe drinks are not included and would be charged at full price.

24. Credits cannot be used in conjunction with any other restaurant offer, promotion or Afternoon Tea.

25. The two credits are only valid for the calendar month in the year of valid membership. Credits cannot be transferred from month to month and must be used in the relevant calendar month for the year of valid membership. If you do not use them within the calendar month they will expire.

26. Members must present a valid Dobbies Rewards membership card at the Dobbies restaurant till point to redeem the credit and benefit from the free hot drink. By exception the membership card number could be entered at the till point if the member is able to confirm the card number.

27. Please note Dobbies Rewards members in Bar Hill and Kinross will need to show a valid membership card at the store till to receive a voucher which can be redeemed for a filter coffee or pot of tea in the Tesco Café at Tesco Bar Hill or the Le Jardin Café in Kinross.

28. Paper tea and coffee vouchers will no longer be accepted from 08/04/16 in Dobbies restaurants or at third party restaurants.

29. If you lose your membership card, your remaining credits will be transferred to your new Dobbies Rewards membership card.

Reward Points

30. Members can collect two reward points for every £1 spent in a single transaction (after discounts). Points are not cumulative and each point is worth 1p in cash back vouchers.

31. A valid Dobbies Rewards membership card must be presented and scanned at the till point in store at the point of purchase. Reward points will be allocated to the account associated with the membership card swiped.

32. If your membership card is registered to an online Dobbies account, when shopping at dobbies.com, points will automatically be applied to the members account.

33. Unfortunately points cannot be collected at third party concessions in Dobbies stores, at the butcher counters in Dobbies Foodhalls or when purchasing Giftcards. Other exclusions may apply.

34. Reward points are converted into Reward vouchers twice a year (normally in spring and before Christmas each year). The dates of issue are subject to change.

35. Reward Vouchers terms and conditions apply and will be stated on the reverse of each voucher.

36. Dobbies Garden Centres Ltd reserves the right to alter the terms of the points reward system at any time.

Member Events

37. Members will receive invites to exclusive member events either via post or via email. Dobbies Rewards will only be able to send invites if we have a valid postal or email address for the member. Members can update their details at any time at dobbies.com/rewards

Birthday Treat

38. Members who provide us with their birthday at point of application or by updating their details at dobbies.com will be eligible for a birthday treat from Dobbies.

39. Dobbies Rewards are only able to send a birthday treat to members who we have a valid postal and/or email address for.

40. Dobbies reserve the right to change or withdraw the birthday treat at any time.

Dobbies Magazine

41. The Dobbies magazine will be available to pick up in store. Members will be notified by email or post when the magazine is available.

42. The Dobbies Magazine is free for members but must be scanned through a till and a valid Dobbies Reward membership card must be scanned.

43. Non-members are able to purchase the Dobbies magazine at any till point but will pay the price stated on the cover.
Priority Booking for Events

44. Members will be notified by email as to when priority slots for relevant Dobbies events will be available. Please note not all Dobbies events will have priority booking slots.

45. Priority slots will be released a minimum of 24 hours in advance of general release.

46. Members must have a valid Dobbies Rewards membership card to be eligible for priority booking.

47. Priority booking slots can only be made online and members are restricted to one booking per event.

Personalised Services in Store

48. Members benefit from personalised services in store. Details can be found at dobbies.com/rewards

49. Dobbies reserve the right to amend or withdraw personalised services at any point.

Regular Email with News, Member Offers & Promotions

50. In order to receive emails from Dobbies Rewards, members must provide us with a valid email address and be opted into receiving email communications from Dobbies.

51. Member offers are subject to stock availability and no cash alternative or substitution is available.

Access to Exclusive Online Content

52. Members can access exclusive content at dobbies.com/rewards. Members must have a registered their membership card to do this and can register at dobbies.com.