Terms & Conditions

Dobbies Club Terms and Conditions

General

  1. These terms and conditions, in conjunction with the Dobbies privacy policy, are applicable across the Dobbies Club scheme and any participation is considered as acceptance.  Additional terms and conditions may be in place for optional elements of the scheme, examples of which include, but are not limited to, prize draws and competitions. Members participating in the optional elements of the scheme will be considered as having accepted the additional terms and conditions.
  2. Dobbies Garden Centres Ltd reserve the right to alter or delete any of the Dobbies Club benefits at any time without prior notice.
  3. To be a member of Dobbies Club you must be aged 18 or over and be a resident in England, Scotland, Wales or Northern Ireland.
  4. Only one membership per person and only one named member per membership is allowed. 
  5. In order to receive emails from Dobbies, members must provide us with a valid email address and be opted into receiving email communications from Dobbies. 
  6. If you supply us with an email address you are consenting to receiving marketing material from Dobbies Club. Dobbies will not pass on your personal details to any third party except where we have your permission, where we are required to do so by law and to contracted companies who provide a service to us.  For full details on the Dobbies Privacy Policy please visit dobbies.com

Membership Cards

  1. A Dobbies Club membership card can be used in any Dobbies Garden Centre,  Dobbies Garden Cafe and online at Dobbies.com.
  2. To receive a physical membership card you must supply us with your home address. You will receive your membership pack at this address within 5 working days.
  3. Members must register their membership card online at dobbies.com to be eligible for all member benefits online.
  4. To set up an online account you must have an email address. Only one email address can be registered to an account.
  5. Your membership card can only be used by the named and registered member. It cannot be transferred or copied.
  6. A valid membership card must be presented and scanned at the point of purchase in-centre or be entered online to qualify for exclusive member offers, discounts and points. 
  7. Your membership card must be presented when returning any goods allowing us to credit/debit the appropriate points from your card.
  8. The membership card is issued by and remains the property of Dobbies Garden Centres Ltd who reserve the right to terminate the scheme without prior notice and/or, on reasonable grounds, withdraw or cancel any membership card that they feel has been subject to abuse or attempted abuse.

Points

  1. Members can collect two points for every £1 spent in a single transaction (after discounts). Each point is worth 1p in cash back vouchers.
  2. Points will be allocated to the account associated with the membership card scanned. Please note that points may not appear instantly on the members account.
  3. If your membership card is registered to an online Dobbies account, when shopping at dobbies.com, points will automatically be applied to the members account. 
  4. Unfortunately points cannot be collected at third party concessions in Dobbies Garden Centres, at the butcher counters in Dobbies Food Halls and when purchasing Giftcards. Other exclusions may apply.
  5. Points are converted into vouchers four times a year. Dates of issue are subject to change.
  6. Only members who have collected 100 points or over will receive a money back voucher. For members who have collected under 100 points, these points will roll over and a voucher will be issued in the next available statement once they have collected 100 points. 
  7. Any promotional vouchers linked to Dobbies Club are non-transferable and are valid only for use with the card holder. As such they cannot be sold or transferred for any monetary gain.
  8. Vouchers terms and conditions apply and will be stated on the reverse of each voucher.
  9. Dobbies Garden Centres Ltd reserves the right to alter the terms of the points system at any time.

Member Events

  1. Members will receive invites to exclusive member events either via post or via email. Dobbies will only be able to send invites if we have a valid postal or email address for the member. Members can update their details at any time at dobbies.com/club
  2. Please note if a member has unsubscribed from Dobbies emails we may not be able to notify them about events.

Member Offers

  1. Member offers are subject to stock availability and no cash alternative or substitution is available.
  2. Dobbies Club exclusive member offers may not always be valid in conjunction with other discounts, offers or promotions.
  3. A valid membership card must be presented and scanned at the point of purchase in-centre or be entered online to qualify for exclusive member offers.

Dobbies Magazine

  1. The Dobbies magazine will be available to pick up in-centre. Members will be notified by email or post when the magazine is available.
  2. The Dobbies Magazine is free for Dobbies Club Plus members but must be scanned through a till and a valid membership card must be scanned.
  3. Non-members and Dobbies Club members are able to purchase the Dobbies magazine at any till point but will pay the price stated on the cover.

Priority Booking for Events   

  1. Members will be notified by email as to when priority slots for relevant Dobbies events will be available. Please note not all Dobbies events will have priority booking slots.
  2. If a member has unsubscribed from Dobbies emails we may not be able to notify them about priority booking slots.
  3. Priority slots will be released a minimum of 24 hours in advance of general release.
  4. Members must have a valid membership card to be eligible for priority booking.
  5. Priority slots are only available online and members are restricted to one booking per event.

Access to Exclusive Online Content

  1. Members can access exclusive content at dobbies.com/club. Members must have a registered their membership card to do this and can register at dobbies.com.

Dobbies Club Plus Terms and Conditions

General

  1. These terms and conditions, in conjunction with the Dobbies privacy policy, are applicable across the Dobbies Club scheme and any participation is considered as acceptance.  Additional terms and conditions may be in place for optional elements of the scheme, examples of which include, but are not limited to, prize draws and competitions. Members participating in the optional elements of the scheme will be considered as having accepted the additional terms and conditions.
  2. Dobbies Garden Centres Ltd reserve the right to alter or delete any of the Dobbies Club benefits at any time without prior notice.
  3. To be a member of Dobbies Club you must be aged 18 or over and be a resident in England, Scotland, Wales or Northern Ireland.
  4. Only one membership per person and only one named member per membership is allowed. 
  5. In order to receive emails from Dobbies, members must provide us with a valid email address and be opted into receiving email communications from Dobbies. 
  6. If you supply us with an email address you are consenting to receiving marketing material from Dobbies Club. Dobbies will not pass on your personal details to any third party except where we have your permission, where we are required to do so by law and to contracted companies who provide a service to us.  For full details on the Dobbies Privacy Policy please visit dobbies.com

Membership Cards

  1. A Dobbies Club Plus membership is valid for one year from the day of purchase and your membership card can be used in any Dobbies Garden Centre, Dobbies Garden Cafe and online at Dobbies.com.
  2. To receive a physical membership card you must supply us with your home address. You will receive your membership pack at this address within 5 working days.
  3. Members must register their membership card online at dobbies.com to be eligible for all member benefits online.
  4. To set up a Dobbies.com account you must have an email address. Only one email address can be registered to an account.
  5. Your membership card can only be used by the named and registered member. It cannot be transferred or copied.
  6. A valid membership card must be presented at the point of purchase in centre or be entered online to qualify for discount, exclusive member offers and points. 
  7. Your membership card must be presented when returning any goods allowing us to credit/debit the appropriate points from your card.
  8. The membership card is issued by and remains the property of Dobbies Garden Centres Ltd who reserve the right to terminate the scheme without prior notice and/or, on reasonable grounds, withdraw or cancel any membership card that they feel has been subject to abuse or attempted abuse.

 Direct Debit

  1. To sign up for Dobbies Club Plus membership by Direct Debit you need to have a valid email address. If you do not have an email address you can still join by making a one off payment of £12 either by cash, credit/debit card or by Dobbies gift card in-centre or online at dobbies.com
  2. By signing up to Direct Debit we will take a payment of £10 from your nominated bank account normally within 14 working days of the application being submitted and then annually on the purchase date thereafter.
  3. Unfortunately we are unable to cancel your Direct Debit until after the first payment has been taken. Please note as a Direct Debit member you are covered by the Direct Debit Guarantee.

Member Discount

  1. Dobbies Club Plus members benefit from a 10% discount on plants, bulbs and seeds (including grass seed) all year round. The member discount is also applied to reduced and marked down plants, bulbs and seeds.
  2. The member discount is applied at the till point in centre when a valid Dobbies Club Plus card is scanned. If your membership card is registered to an online Dobbies account the discount will automatically be applied at the online checkout.
  3. If you have not registered your membership card online and input your card number your discount will also be applied. 

Hot Drinks

  1. Dobbies Club Plus members benefit from 2 hot drink credits each month for the year of valid membership.
  2. Two credits per month will be added to your membership account and can be redeemed against applicable small or medium hot drinks at any Dobbies restaurant. Please note hot drink credits cannot be redeemed at third party restaurants.  
  3. If a Dobbies Club Plus member would like to upgrade to a large applicable drink they can pay the difference at the restaurant or Food To Go till.
  4. Please note seasonal hot drinks, cold drinks and luxury/deluxe drinks are not included and would be charged at full price.
  5. Credits cannot be used in conjunction with any other restaurant offer, promotion or Afternoon Tea.
  6. The two credits are only valid for twelve calendar months in the year of membership. Credits cannot be transferred from month to month and must be used in the relevant calendar month for the year of valid membership.  If you do not use them within the calendar month they will expire.
  7. Members must present a valid Dobbies Club Plus membership card at the Dobbies restaurant till point to redeem the credit and benefit from the free hot drink. By exception the membership card number could be entered at the till point if the member is able to confirm the card number.
  8. Please note Dobbies Club Plus members at Dobbies Kinross will need to show a valid membership card at the Dobbies till point to receive a voucher which can be redeemed for a filter coffee or pot of tea in the Le Jardin Café in Kinross.
  9. Paper tea and coffee voucher are no longer accepted in Dobbies restaurants or at third party restaurants.
  10. If you lose your membership card, your remaining credits will be transferred to your new Dobbies Club Plus membership card.

Birthday Treat

  1. Dobbies Club Plus members who provide us with their birthday at point of application or by updating their details at dobbies.com will be eligible for a birthday treat from Dobbies.
  2. If the date of birth is not provided at the point of application we cannot guarantee a birthday treat will be sent.
  3. Dobbies are only able to send a birthday treat to members who we have a valid postal address for.
  4. Dobbies reserve the right to change or withdraw the birthday treat at any time.

Points

  1. Members can collect two points for every £1 spent in a single transaction (after discounts). Each point is worth 1p in cash back vouchers.
  2. Points will be allocated to the account associated with the membership card scanned. Please note that points may not appear instantly on the members account.
  3. If your membership card is registered to an online Dobbies account, when shopping at dobbies.com, points will automatically be applied to the members account. 
  4. Unfortunately points cannot be collected at third party concessions in Dobbies Garden Centres, at the butcher counters in Dobbies Food Halls and when purchasing Giftcards. Other exclusions may apply.
  5. Points are converted into vouchers four times a year. Dates of issue are subject to change.
  6. Only members who have collected 100 points or over will receive a money back voucher. For members who have collected under 100 points, these points will roll over and a voucher will be issued in the next available statement once they have collected 100 points. 
  7. Any promotional vouchers linked to Dobbies Club are non-transferable and are valid only for use with the card holder. As such they cannot be sold or transferred for any monetary gain.
  8. Vouchers terms and conditions apply and will be stated on the reverse of each voucher.
  9. Dobbies Garden Centres Ltd reserves the right to alter the terms of the points system at any time.

Member Events

  1. Members will receive invitations to exclusive member events either via post or via email. Dobbies will only be able to send invitations if we have a valid postal or email address for the member. Members can update their details at any time at dobbies.com/club
  2. Please note if a member has unsubscribed from Dobbies emails we may not be able to notify them about events.

Member Offers

  1. Member offers are subject to stock availability and no cash alternative or substitution is available.
  2. Dobbies Club exclusive member offers may not always be valid in conjunction with other discounts, offers or promotions.
  3. A valid membership card must be presented and scanned at the point of purchase in-centre or be entered online to qualify for exclusive member offers.

Dobbies Magazine

  1. The Dobbies magazine will be available to pick up in-centre. Members will be notified by email or post when the magazine is available.
  2. The Dobbies Magazine is free for members but must be scanned through a till and a valid membership card must be scanned.
  3. Non-members are able to purchase the Dobbies magazine at any till point but will pay the price stated on the cover.

Priority Booking for Events  

  1. Members will be notified by email as to when priority slots for relevant Dobbies events will be available. Please note not all Dobbies events will have priority booking slots.
  2. If a member has unsubscribed from Dobbies emails we may not be able to notify them about priority booking slots.
  3. Priority slots will be released a minimum of 24 hours in advance of general release.
  4. Members must have a valid membership card to be eligible for priority booking.
  5. Priority booking slots can only be made online and members are restricted to one booking per event.

Access to Exclusive Online Content

  1. Members can access exclusive content at dobbies.com/club. Members must have a registered their membership card to do this and can register at dobbies.com.

Tesco Tokens

  1. Please note that we no longer accept Tesco Tokens as a method of payment for membership.