Delivery information

We deliver a selection of products to UK addresses for £4.95.

Gift cards are delivered separately for £2 - see below for details.

We have 3 types of product delivery, as below.  Product deliveries are currently free of charge for orders over £59, with the exception of selected outsize products for Supplier Direct Delivery. Please click on "View Delivery Information" on each product page to confirm product-specific details.

Standard Delivery

With the exception of orders including items for Two Man Delivery or Supplier Direct Delivery, we offer the following service:

  • Orders placed after 1pm will usually be despatched the following working day. Therefore orders placed on a Friday afternoon will be despatched on Monday. Once despatched, orders should be received within 5 working days.
  • Orders for delivery to Northern Ireland, offshore islands and parts of the Highlands can take a day or two more.  Please contact us for further details.
  • We aim to deliver to UK mainland addresses from Monday to Friday between 8am and 6pm unless otherwise stated.
  • Depending on the parcel carrier we use, you will receive either
    • an email or text the evening before the first delivery is attempted, and again on the day of delivery with an anticipated time slot
    • an email on the day of delivery to confirm you will get a delivery that day

Named Day Delivery

Most heavier and bulkier items are despatched using our “Named Day Delivery” service:

  • For UK mainland addresses, the checkout will offer a choice of delivery dates from Monday to Saturday (excluding Tuesdays and public holidays) up to 1 month ahead.
  • For addresses in Northern Ireland, the Highlands and offshore islands, we will call you within 2 working days of ordering to agree a convenient delivery day, usually within:
    • 5 working days for the Scottish Highlands
    • 10 working days for Northern Ireland and offshore islands
  • Once your order has been scheduled for delivery, our parcel carrier will contact you 24 hours beforehand providing you with a 2 hour time window for delivery.
  • In the infrequent event of problems on the day of delivery, you will receive a call to notify you and discuss alternative arrangements.

Supplier Direct Delivery

Large or heavy items which are not available via our “Two Man Delivery” service, or specialist items such as flowers, will be despatched directly by our supplier.  The arrangements vary from supplier to supplier and item to item, so please check the specific delivery information and any associated costs on the relevant product page.  For example we offer a Named Day service for bouquets of flowers.

Gift Cards

We deliver gift cards to UK postcodes for a standard charge of £2. If your order also includes any products, these will be sent separately and only the £4.95 product delivery charge will be applied.  If the value of products exceeds £59, both deliveries will be free.

International Delivery

  • We do not offer a delivery service to addresses outside the UK.
  • For orders over £100, we can arrange delivery to Ireland - please contact us and we will let you know what the delivery charge will be.

For any further details please contact us.