Price Promise

Dobbies Price Promise

If you find prices for identical products cheaper at any other specialist garden centre, we'll refund the difference.

Our promise

At Dobbies, we believe that you should be able to get good value for money. We know price is really important to you. Therefore, thanks to our Price Promise, if you find prices for identical products cheaper at any other specialist garden centre, we'll refund the difference.

What will we match?

We will price match the published price of identical products sold by other specialist garden centres, excluding all promotions.

In order to be price matched, the product must be identical, being of the same model, model name, specification and from the same manufacturer.

We will match products in the Garden Centre & Foodhall.

Who will we match?

We will price match other specialist garden centres that have a fixed store in the UK and that trade exclusively as a garden centre and don’t sell other types of products like DIY.  This includes any website they may run, so long as the website prices match those offered in the store and as long as the product is in stock in store.

We are unable to price match on-line exclusive retailers, such as Amazon.

How do I take up the price promise?

To match a price, we need to be able to verify the other garden centre's price and availability of stock. You will need to provide us with such evidence when you are purchasing.  (Evidence could include photographs, receipts, catalogues, flyers etc.)

We may require to make contact with the other garden centre to verify current availability at the price stated.

If you have already purchased a product from us, you will have up to 28 days from the date of purchase to claim a Price Promise refund from us. If you have a valid claim, we will refund you the value of the difference in price in the same form of tender used to pay for the original purchase. You will need to provide your original receipt, in addition to evidence of the other garden centre's price and availability of stock.

If you have purchased online, please contact our customer services team and provide the relevant evidence.

We may withdraw the Dobbies Price Promise at any time without notice.

Terms and conditions

  1. This offer does not apply to Dobbies restaurant, Dobbies own brand products or to plants
  2. This offer does not include ex-display, damaged products or end of line discounts
  3. We will not match against promotional prices, multi-buy deals, clearance or closing down sales
  4. The competitor's price must include delivery
  5. The competitors price cannot include any membership discounts
  6. No other promotional offers, discounts or vouchers can be used on top of a price match
  7. Dobbies Rewards members points will only be received in relation to the matched price actually paid.
  8. The competitor must be based in the UK and sell direct to customers (no auction or marketplace retailers)