Price Guarantee

What will we match?

We will price match the published price of identical products in the Garden Centre and Foodhall, excluding
promotions. The product must be:

  • the same model and specification
  • from the same manufacturer
  • in stock and available to buy

Who will we match?

All UK retailers, in-store and online. As long as the website prices match those offered in the store and as long as the product
is available to buy today. For online retailers we will add the cost of delivery for a fair comparison.

How do I take up the price guarantee?

Here’s our checklist to request a price guarantee refund when you have already purchased the product from us:

  • It needs to be within 28 days since you purchased the product
  • You will need to have your receipt or proof of purchase
  • Please gather information of other retailers price and availability e.g. photographs, catalogues, flyers etc
  • Submit these details to the Dobbies store you purchased the product from, or with our Customer Service team using any of the details provided at dobbies.com/contact-us if purchased at dobbies.com

Once received we will review your request and the information provided. We might need to contact the other retailer to verify current availability at the price stated. If your request is successful, we will refund you the difference in price the same way you made the original purchase.

If you haven’t yet bought the product, please bring the same gathered information of the other retailer’s price and availability to us in-store only, and providing this meets the conditions of who and what we will match, we will happily match the lower price there and then.

Terms and conditions
1. This offer does not apply to Dobbies own brand products
2. This offer does not include ex-display, damaged products or end of line discounts
3. We will not match against promotional prices, multi-buy deals, clearance or closing down sales
4. The competitor must be based in the UK and sell direct to customers (no auction or marketplace retailers)
5. The competitor’s price must include delivery
6. The competitor’s price cannot include any membership discounts
7. No other promotional offers, discounts or vouchers can be used on top of a price match
8. Dobbies Club members points will only be received in relation to the matched price actually paid
9. We reserve the right to withdraw, or amend, the Price Guarantee at any time without prior notice.