Price Guarantee

Dobbies Price Guarantee

If you find an identical product at a cheaper price, we'll match it.

Our guarantee

At Dobbies, we want you to get value for money. If you find the same product cheaper elsewhere we'll happily match it. 

What will we match?

We will price match the published price of identical products (in the Garden Centre and Foodhall) excluding promotions. The products must be: 

  • The same model and specification
  • From the same manufacturer
  • In stock and available to buy

Who will we match?

All UK retailers, in-store and online. As long as the website prices match those offered in the store and as long as the product is available to buy today. For online retailers we will add the cost of delivery for a fair comparison.

How do I take up the price promise?

Here's our checklist to request a Price Guarantee Refund from us when you have already purchased the product from us:

  • It needs to be within 28 days since you purchased the product
  • You will need to have your receipt or proof of purchase
  • Please gather information of other retailers price and availability e.g. photographs, catalogues, flyers etc
  • Submit these details to the Dobbies store you purchased the product from, or with our customer care team using any of the details provided at dobbies.com/contact-us if purchased online via dobbies.com

Once received we will review your request and the information provided. We might need to contact the other retailer to verify current availability at the price stated. If your claim is successful, we will refund you the difference in price the same way you made the original purchase.

If you haven't yet bought the product, please bring the same gathered information of the other retailer's price and availability to us in-store only, and providing this meets the conditions of who and what we will match, we will happily match the lower price there and then. 

For more information please speak to our Customer Service Desk staff in-store. 

Terms and conditions

  1. This offer does not apply to Dobbies own brand products in the restaurant or elsewhere.
  2. This offer does not include ex-display, damaged products or end of line discounts.
  3. We may withdraw the Dobbies Price Guarantee at any time without notice. 
  4. We will not match against promotional prices, multi-buy deals, clearance or closing down sales.
  5. The competitor's price must include delivery.
  6. The competitor's price cannot include any membership discounts.
  7. No other promotional offers, discounts or vouchers can be used on top of a price match. 
  8. Dobbies Rewards members points will only be received in relation to the matched price actually paid.
  9. The competitor must be based in the UK and sell direct to customers (no auction or marketplace retailers).