FAQ

Events & visits

The following FAQ's all relate to events and visits to our stores. Please let us know if there is additional information that would be useful by going to our 'Contact Us' pages.

Where do I find information about your garden centres? e.g. contact details, opening hours

Information about our garden centres is held on their individual web page. Please use the 'Find Store' link.

What is the Little Seedlings Club and how do I find out more?

Dobbies Little Seedlings Club events are held at all of our stores providing hands-on workshops for our younger visitors enabling them to learn about a variety of subjects including bird care and the growing of plants and vegetables. Children must be accompanied by an adult for the duration of the workshop. For more details of our monthly events please check with your local store for times and to book your child's place. More information on Little Seedlings is available using the "What's on at Dobbies" link at the foot of our home page.

I would like more information about a specific event at one of your stores (i.e. Santa’s Arrival, Breakfast/Supper with Santa, Charity Night, 20% Off Event etc). Where can I obtain more details?

Dobbies provides a varied programme of events for our customers throughout the year. Although they are arranged to one format there may be differences in timings and dates and, for some, booking in advance may be required. To obtain the correct information for the store that you are planning to visit we would recommend contacting that store direct and the staff will be more than happy to assist you. To access details for the store that you are looking for please use the “Our Store Locator” link at the top right hand corner of the page.

I've just booked a Dobbies event and need to make a change

From 13 October 2016, you can change the date of a booking or update the details by following the link on the bottom of your confirmation email.

I am planning to visit the restaurant with my baby. Will I be able to breastfeed my baby?

Dobbies is a family friendly destination where mothers are always welcome with their babies. We believe mums should always feel comfortable wherever they are breastfeeding and are proud to support local NHS Breastfeeding Welcome Schemes.

There is a Bank Holiday weekend approaching. Are your stores open over the weekend?


Dobbies likes to provide our customers with up to date information. Any changes to our usual trading hours will be notified on our home page. Alternatively you may contact your local store by telephone and the staff would be happy to provide this information to you. In the event of a weekend or Bank Holiday closure a recorded telephone message will also be available advising of the changes to listed trading hours.

I am planning to visit one of your stores with a disabled relative. What facilities do you provide for less able customers?

Dobbies conforms to government guidelines in relation to disabled access. We provide disabled parking spaces, ramps, access and toilet facilities. All our stores have aisles wide enough to accommodate wheelchairs and at many of our stores wheelchairs are available on loan to customers. We would recommend that you check with the customer information desk at the store you are planning to visit for local arrangements in place.

Are dogs allowed in store?

Owners are allowed to bring well-behaved dogs, on leads, to all of our garden centres. Dogs can accompany their owners everywhere except the Foodhall and the Indoor Restaurant areas; they are permitted in the outdoor patio areas of the Restaurant. Assistance dogs are allowed in all areas of our garden centres.

In the event of an 'accident', the owner is responsible for clearing up any mess created by their dog.

I wish to arrange a visit to one of your stores with a group. What should I do?

Dobbies welcomes groups and coach parties into our stores and restaurants. We would request that you notify the store staff in advance wherever possible to ensure that we are able to provide the best service and facilities to your group. For contact details of the store that you wish to visit please click on the "Our Store Locator" link at the top right hand corner of the page.

Gardening

The following FAQ's all relate to Gardening. Please let us know if there is additional information that would be useful by going to our 'Contact Us' pages.

I have a question in relation to the availability of a specific product or item.

Dobbies staff at your local store would be more than happy to assist you with your query. They have systems providing the most up to date information on stock availability and location within our group. For contact details for your local store please click on the "Our Store Locator" link at the top right hand corner of the page.

I would like some advice on caring for/identifying a plant.

Dobbies has qualified experts located within our stores where they can be available to our customers on a daily, face to face basis who would be delighted to assist you when you visit the store. You may visit, email or telephone your local store using the contact details provided which you can access our store pages using the link at the top of this page.

I have purchased a plant and it has died. I would like to know more about your lifetime plant guarantee.

For more information on our Lifetime Plant Guarantee please click here: Lifetime Plant Guarantee. Alternatively, the staff in your local store would be happy to assist you.

Do you sell turf?

We do sell turf but currently only in-store.

Complaints

The following FAQ's are to help you in the unfortunate event of a complaint. Please let us know if there is additional information that would be useful by going to our 'Contact Us' pages.

I believe that I have been overcharged for an item at the store check out. What should I do?

If you believe that you have been over charged you will need to report this to a senior member of staff at the store that you visited. Please have your receipt to hand as this will provide details of the transaction and also telephone contact details for the store.

I would wish to make a complaint specifically involving one of your stores. What process should I follow?

We are very sorry that you have reason to make a complaint about one of our stores. Please outline the details of your complaint in the boxes provided under the “Contact Dobbies Link” and select option “Garden Centre & Restaurant Complaints”. Our customers are our number one priority and we will aim to respond to your complaint within 2-3 working days. . Alternatively you may telephone our Head Office on 0131 663 6778 and ask to be put through to the "Customer Contact Line" or write to us at Dobbies Garden Centres Ltd., Melville Nursery, Lasswade, Midlothian, EH18 1AZ. If you wish to complain to the General Manager of the store involved you may contact him/her using the contact details provided via the "Our Stores" link at the top right hand corner of our home page.