Delivery FAQ's
What does delivery cost at Dobbies.com?
Delivery is FREE on most orders over £50 to Mainland UK (including the Scottish Highlands and Northern Ireland)
Some of our larger and heavier items require specialist handling including a 2-person delivery service and incur a delivery charge of £20.
If you wish, you can find out more specific information about our delivery destinations and charges.
Where do you deliver to?
We deliver to Mainland UK (including Scottish Highlands and Islands), Northern Ireland, the Isle of Wight, the Isle of Man, the Isles of Scilly and the Channel Islands.
At present we are unable to delivery Overseas. We hope to re-introduce this service in near the future.
In the mean time if you wish to order from Dobbies for outside the United Kingdom delivery, you must arrange your own transport.
Please follow the link below for specific information on our delivery destinations and charges click here
When will I receive my delivery?
The dispatch time for each product is indicated on the product detail page. Most items are dispatched within 24 hours of placing your order and are delivered within 2-3 working days. However some items can take up to 8-10 days and other large items, such as furniture, can take between 4 and 6 weeks, as these are created specially for each customer.
Deliveries are made Monday to Friday excluding Bank Holidays.
How do I track my delivery?
You are able to track the progress of your delivery in the My Account section of our website. Once you have placed your order you can view the status of your order to see if this has been dispatched. If you experience any problems with tracking your order, please email our customer service team.
Will my order arrive in one delivery?
Most of our products are sourced and delivered from our own Fulfilment Centres. However, some of the products available to buy on our website are sourced from multiple suppliers. To enable us to successfully fulfill your order it may be necessary to deliver your order from seperate Fulfilment Centres and in seperate deliveries on different days.
You will receive an email from us when we are about to dispatch your delivery to you.
What should I do if my delivery is incorrect?
If we send you incorrect goods you should notify us as soon as you discover the error and within a reasonable period of time. We will arrange for our courier to collect the goods from you, ask you to return the goods to us by post or ask you, if it is convenient, to return the goods to one of our Garden Centres nationwide. We will either, at your choice send you the correct items as soon as possible after receipt of the returned goods or refund the price of the goods and delivery unless if, following our request and your agreement, you return the goods to one of our Garden Centres, we will replace them there.
