PRIVACY POLICY
This policy was last updated: 19 January 2010.
At Dobbies.com we are committed to protecting your privacy. This page explains how we use any information you give to us and the ways in which we protect your personal data. If you have any questions about this policy, please contact us at customer.service@dobbies.com
The Data Protection Act
Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We use leading technologies to safeguard your personal data with strict security standards and rigid processes to prevent any unauthorised access to your data. We will never pass on your details to any third party unless you give us explicit permission to do so, other than secure partners that we may use to assist us in contacting you. We recognise that it is your data which we are safeguarding and we fully understand our commitment to protect your privacy.
Information We Collect
We collect the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site. We also monitor customer traffic patterns and site use which enables us to improve the service we provide to you.
From time to time we may collect additional information from you in promotions that we offer and any information you provide when giving us feedback, subscribing to our Gardening Club or contacting our Customer Service Centre.
If you opt to receive email updates from Dobbies, the registration information we collect is kept securely by us and any secure partner we may use to assist us in contacting you and will be held until such time that you unsubscribe or inform us otherwise. This information is stored to allow us to send information about Dobbies and special offers that may be of interest to you and will never be given to any other party without your consent (other than secure partners that we may use to assist us in contacting you).
Cookies
Cookies are small pieces of information sent by a web server to a web browser which enables the server to collect information from the browser. We use cookies for a number of purposes, including enabling us to simplify the identification process for registered users, to ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring. Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and shopping behavious. We may also use anonymous cookies if you have reached Dobbies.com through an affiliate website to analyse the effectiveness of our marketing and to track any payments to those affiliates.
Credit Card Transaction and Security
For your security, authorisation for purchases will be checked with the credit card company before goods are dispatched. In addition our 256-bit secure server software (known as Extended Validation Secure Sockets Layer or EV-SSL) is the highest possible security standard available for modern Internet transactions and uses state-of-the-art technology to encrypt all of your personal information, including your credit card and personal details so that these cannot be read as the information travels over the Internet.
Access Rights
You have a right to see any personal data which we may hold about you. To obtain a copy of this, please write to us at the following address: Head of Ecommerce, Dobbies.com, Melville Nursery, Lasswade, EH18 1AZ. You should include your postal details and a cheque for £12 payable to Dobbies Garden Centres plc to cover the cost of locating this data and sending it to you.
Changes To This Privacy Policy
If this privacy policy changes, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect and how we use it.
