Customer Services
At Dobbies.com our customers are our number one priority and we work hard to ensure that your shopping experience - from the moment you enter our website through to receipt of your delivery and beyond - is one of total satisfaction.
We have been serving customers just like you for over 140 years - in fact, since 1865. James Dobbie, our founder and our inspiration, described the Dobbie & Co customer commitment in January 1890 as:
"Customers may rely on being supplied with the best of everything at really moderate prices and their orders will be treated with that careful attention which has always been characteristic of our house"
Today, we continue to live by those words and we understand that excellent customer service is just as crucial in the 21st Century as it was in the 19th Century. Our Customer Service Centre is based at our Head Office near Edinburgh where you can call one of our highly trained Customer Service Advisors who will answer your call as quickly as possible.
Our Customer Service Centre is open 8am to 6pm Monday to Friday and we can be contacted on:
0844 840 8404
If phoning from within the European Union please call: +844 840 8404 (0900-1900 CET/MET)
If phoning from within the United States or Canada please call: 1-646-452-9401 (5am to 1pm EST)
Alternatively, you can email us at customer.service@dobbies.com and we will aim to reply within 48 to 72 hours.
Our customers provide us with regular feedback and here is a small sample of testimonials received recently which underline our commitment to you:
"The speed of processing and dispatching my order was unbelievably quick and I can confirm that I will be using you again in the future. The layout of your website is first class, everything is well described and the pictures are excellent"
"I recently ordered online from you and I was most impressed by your response and customer care. I will certainly use you again"
"I can't thank you enough, you are the best example of customer service that I have come across"
"As a new customer I would like to thank you for the 1st class quality of service and also the quality of goods"
"I would like to say thank you for the speedy delivery of my bulk order. Your customer service and communication has been excellent"
